Support
Questions, bugs, missing rewards, or anything else: email us at [email protected]. We are a small team and we read every message. Include the email address and username on your HonestMoney account so we can find you quickly.
Common questions
I forgot my password
Tap "Forgot password" on the login screen and we will email you a reset link. If the link says it expired, request a new one and open it right away.
The app is asking me to create an account, but I already have one
This usually means the app could not reach our servers. Check that you have an internet connection, close the app fully, and open it again. Your account and balance are safe on our servers. Do not create a second account.
A reward did not show up
Most rewards credit within a few minutes. Offers and games run through partners, and some of those can take longer to confirm, in some cases a few days. If a reward still has not appeared, email us with your account email, the name of the offer or game, and a screenshot if you have one. We will look into it.
How do I cash out?
Once your balance reaches $15, you can cash out in the app to PayPal, Venmo, Cash App, bank transfer, or gift cards. We review every cash out by hand before it goes through. That's how we keep fraud out of the app, and it usually takes a few hours. You'll get an email when your cash out is approved, and the payout itself arrives shortly after through our payments partner, Tremendous. If it's been more than a day, email us and we'll chase it down.
How do referrals and promo codes work?
Share your referral code from the app and you earn 5% of what your referred friends cash out, at no cost to them. Promo codes are posted on our social accounts and entered in the app. More detail is in the FAQ on our homepage.
I want to delete my account or my data
Email us at [email protected] from the address on your account and we will take care of it. Details on what we collect and how we handle it are in our Privacy Policy.
Found a bug?
Tell us. Seriously. The fastest way to make the app better is a good bug report: what you did, what you expected, what happened instead, and your phone model. We appreciate every one.
You can also review our Privacy Policy and Terms & Conditions.